Frequently Asked Questions

Have a question about our products and services? View our FAQs below!

What is Bruha?

First off, glad you asked! We’re a local entertainment discovery and ticketing platform changing the way people interact with their local community, discover events and purchase tickets.

For event-goers our platform keeps you connected to the local happenings and events within your community. For Event Organizers, we provide a free, easy to use, kick-ass ticketing platform that allows you to increase your Event’s awareness, sell tickets and create unforgettable experiences.

Checkout our About Us and How it Works pages for more details about what we do and how we can help you.


Who can use Brüha?

The quick answer is anyone and everyone. We’ve got something that will fit the needs of almost anyone. Whether you’re looking to sell tickets for an upcoming Event, list your Venue for free advertisement or even list your Organization to help put you on the map, there’s definitely a solution for you.

On the flip side, our platform is a great way for you to stay connected to your local community, see what’s going on at any given time, and even purchase tickets to an upcoming Event.


Why would someone use Brüha?

There are a number of use reasons for why someone would and should use our platform. The most common ones are listed below:

  • List your Event on our platform to gain exposure – it’s FREE
  • List your Venue on our platform to gain visibility – it’s FREE
  • List your Organization on our platform to put you on the map – it’s FREE
  • Sell Tickets for an Upcoming Event (View Pricing)
  • Purchase Tickets to an upcoming Event
  • Explore content and find out what’s happening in your local community

Can I still create a listing with Brüha if I don’t organize Events?

Absolutely! It’s not just about Events here, Venues and Organizations play an important part of our community as well. Whether you’re a Venue owner or a manager of an Organization, creating a listing on Bruha to gain added exposure is absolutely free. Start creating your listing for free by click here.


Can I create an Event on Brüha if I am not selling tickets?

Of course! All Events (whether they’re free or there’s a fee) are welcomed on our platform. And even if you choose to sell tickets with another ticket-retail provider, you’re more than welcome to use our services to gain an added boost and some additional eyes on your Event. Click here to start creating your Event.


What types of Events can I create/list on Brüha?

All types of Events are welcome on our platform. It’s not just the music gigs, club nights or comedy shows. To see the full list of Events currently on our platform click here.


What types of Venues can I create/list on Brüha?

There are a bunch of different types of Venue categories that you can choose from to create and list your Venue on our platform. Some common Venues include: Bars/Pubs, Restaurants, Coffee Shops, and Galleries. To see the full list of Venues currently on our platform, click here.


What types of Organizations can I create/list on Brüha?

Same deal here with Events and Venues, there are a bunch of different category options when it comes to creating and listing Organizations. Some common Organizations include: Student Groups, Promoters, Not-For-Profit Organizations, and Businesses. To see the full list of Organizations currently listed on our platform, click here.


How do I create an Event, Venue, or Organization listing?

Creating any listing (Event, Venue, or Organization) on our platform is extremely easy and economically-friendly (in other words, it’s FREE!). There are a few basic things you’ll need first before your listing goes live. These include:

  • A header image (660px x 320px)
  • Title/name of your listing
  • Dates (if running an Event)
  • Description of the listing
  • Location of the listing
  • Contact information

Get started and create your listing by clicking here.


Do I need to have an account to use Brüha?

You don’t need to, but we definitely encourage you to do so! In all seriousness, creating an account on our platform is not mandatory at all. If you’re just looking to quickly browse and checkout what’s happening then you won’t need to create an account or sign in. However, if you’re looking to create a listing, sell tickets, or even follow (get Addicted) to your favourite Venues for example, then you’ll need to create an account and be logged in.


What if I did not receive a ticket in my email?

If you did not receive your ticket for any reason, please contact us at info@bruha.com and we'll be sure to resend your ticket right away. You can also resend your ticket to yourself by heading to the ‘My Tickets’ section under your ‘Profile’. When you’re there, click on the event that you recently purchased/registered a ticket for, click resend, and the ticket will be on its way!


Do I have to print my ticket or can I scan the ticket from my phone?

We encourage you to save trees and use the ticket directly from your phone. It can be found in the PDF sent to your email when you completed your purchase and/or registration. All you have to do is open up the ticket and the Event Organizer will be able to scan you in using your ticket’s QR code or the unique ticket ID.


What do I do if I want to request a refund?

All refunds follow the Event Organizer’s own policy and we encourage you to contact them via the 'Contact Organizer' button which can be found on the Event’s page.


Do you have an app for finding local Events?

We do! You can download it in the iOS and Android stores.


Do you have a Mobile App for Event Organizers?

Yup, we do! Brüha Exclusive is our Mobile Application for Event Organizers, allowing you to keep tabs on your Event, right at the touch of their finger tips. Event Organizers also have the capability to manage their guests at the door through by easily scanning their tickets.

Download for iOS and Android.


How do I know when I have successfully purchased a ticket on Brüha?

Great question and we’re glad you asked (yes buy, buy, buy)! After buying a ticket you should receive a confirmation on the page in addition to receiving an email confirmation with receipt of your successful ticket purchase. This email confirmation will also contain your physical and printable ticket, so hold on to this and don’t delete your emails!

If you’ve recently purchased a ticket but haven’t received any email confirmation check your spam inbox. If you’re still not seeing anything there then give us a shout at info@bruha.com.


Am I able to edit or delete a listing after I have created one?

You definitely can! Under the ‘Manage’ dashboard, you’ll see all of the listings (Events, Venues, and Organizations) that you’ve created. To edit/quickly change one of your listings, click on the Event, Venue or Organization you want to change. Once you’ve clicked on this listing, you’ll be able to make changes where you see fit. At this time, we currently do not allow for listings to be deleted. If you want your event to be visible only to yourself, we recommend saving this listing as a draft. If you wanted a particular listing to be completely deleted from our platform, please contact us at info@bruha.com


What are the fees for using Brüha’s services?

That depends exactly what you’re looking to use our platform for. For the most part, using our platform is absolutely free! That includes being able to Explore content and create any listing/content that you see fit. Fees are only associated with selling and purchasing tickets! See the ticket pricing page for more information.


How much does it cost to collect donations (how much does Bruha charge)?

The only fees associated with donations are the credit card processing fees. These fees are strictly charged to the Organizer (the fee is not passed on to the individual making the donation/ ticket buyer. They are charged the flat rate they wish to donate).


How does payout work and can I expect to get paid?

We know you need your money as soon as possible to cover your own costs. Because of that, we do our best to payout as close as we can to the end of the Event, typically between 1 - 4 days of ending.

Payout is initiated via Direct Deposits which can be setup by entering your Banking Information when creating your account. In certain circumstances, we will initiate payment via e-transfer if and when agreed upon.

For those who need cash flow while they’re still selling tickets, we can offer customized weekly or bi-weekly payout schedules. To learn more, please reach out to us at info@bruha.com.


Can I import and export my contact lists and invite them to my Event?

Oh yeah! You bet you can. First, import your contact lists under the 'Contacts' section on the left hand tool bar within the Management dashboard. Make sure to give the contact list your importing an appropriate name and order your spreadsheet columns in the correct order (First Name, Last Name, Email).

After creating your Event and publishing it live, you will have the option to link one of your contact lists to the Event and then send your contacts an email inviting them to attend. This can be done in the Event's management page under the 'Invite' tab.

For more information about managing your Event, head over to our How it Works page.


Can I export information on my Event’s guests and financials?

You got that right! Under the ‘Tickets Sold’ tab within your Event’s dashboard you will find the option to export your Event’s attendee data to an Excel or CSV file.


How do I contact my Event’s attendees/ ticket buyers?

Under the ‘Ticket Sold’ tab within your Event’s dashboard, you have the ability to send an email to either any individual registrant/ ticket buyer, or the entire list of Event registrants.


Do you have a 'buy tickets' button I can use on my own website?

Yes we do! Please contact us directly at info@bruha.com, and we'll send you the appropriate graphic assets to get started.


How do I scan tickets or check people in at the door?

We recommend downloading our 'Brüha Exclusive' apps from either the iOS or Android stores. Take note that these apps pertain to Event Organizers only, and are separate from our Event discovery Brüha apps.

After logging into your account you will have access to all of your events, tickets sold as well as ticket check-in and ticket scanning capabilities.

If you do not have access to a mobile phone, you can also check in registrants manually from the desktop version of Brüha under the Event's 'Tickets Sold' section.

For more information about managing your Event, head over to our How it Works page.